Terms of Service

1. About Syntrize

Syntrize provides AI automation, AI agents, chatbots, workflow automation, CRM automation, integrations, lead-generation automation, data-processing solutions, and related professional services.

2. Services

The exact scope, deliverables, pricing, timelines, integrations, and responsibilities for a particular project will be described in a proposal, quotation, statement of work, order form, or other written agreement.

Where there is a conflict between these Terms and a signed project agreement, the project agreement will control for that specific project.

3. Client Responsibilities

You agree to:

• Provide accurate and complete information necessary for the project
• Provide timely access to required systems, accounts, APIs, and documentation
• Maintain appropriate licenses and permissions for data and systems you provide
• Review and approve deliverables within a reasonable timeframe
• Ensure your use of our services complies with applicable laws
• Maintain backups and business continuity measures appropriate to your operations

You are responsible for the content, data, instructions, and materials you provide to Syntrize.

4. AI-Generated Results

AI systems can produce inaccurate, incomplete, outdated, or unexpected results.

Unless specifically agreed otherwise, Syntrize does not guarantee that AI-generated outputs will always be accurate or suitable for a particular purpose.

You are responsible for reviewing important AI-generated outputs before relying on them where human review is reasonably necessary.

5. Third-Party Services

Our solutions may depend on third-party services, including AI providers, CRMs, cloud platforms, APIs, communication providers, hosting providers, automation platforms, and other external systems.

Syntrize does not control the availability, policies, pricing, functionality, or performance of third-party services.

A change, outage, suspension, restriction, or discontinuation by a third-party provider may affect a Syntrize automation.

6. Fees and Payment

Fees, payment schedules, subscriptions, recurring charges, taxes, and other commercial terms will be stated in the applicable proposal, invoice, order form, or agreement.

Unless otherwise agreed in writing, work may begin after required upfront payment or other agreed payment conditions are satisfied.

Clients are responsible for applicable taxes, third-party software charges, API usage fees, hosting costs, and other external expenses unless expressly included in the agreed price.

7. Changes and Additional Work

Requests outside the agreed project scope may result in additional fees or changes to the delivery timeline.

We may provide a revised quotation or change order before beginning additional work.

8. Intellectual Property

Unless otherwise agreed in writing:

• Syntrize retains ownership of its pre-existing tools, frameworks, templates, methodologies, workflows, know-how, reusable components, and proprietary materials.
• The client retains ownership of content and materials that the client provides.
• Upon full payment, the client receives the rights to use the project-specific deliverables as specified in the applicable agreement.

Third-party software, platforms, libraries, APIs, and AI models remain subject to their respective licenses and terms.

9. Confidentiality

Each party agrees to use reasonable measures to protect confidential information received from the other party and to use such information only for legitimate business purposes related to the relationship.

Confidentiality obligations do not generally apply to information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.

10. Acceptable Use

You must not use Syntrize services to:

• Violate applicable law or regulation
• Infringe intellectual-property or privacy rights
• Conduct fraud, deception, or unauthorized access
• Distribute malware or harmful code
• Abuse third-party systems
• Conduct unlawful surveillance
• Generate or distribute unlawful content
• Circumvent security controls
• Abuse automated messaging or communication channels

We may suspend services when reasonably necessary to address security, legal, or abuse risks.

11. Availability

We aim to provide reliable services but do not guarantee uninterrupted availability.

Scheduled maintenance, infrastructure failures, third-party outages, security incidents, internet failures, or events outside our reasonable control may temporarily affect services.

12. Warranties and Disclaimers

To the maximum extent permitted by applicable law, Syntrize provides services on an "as available" and "as is" basis unless expressly stated otherwise in a written agreement.

We do not guarantee that a service will produce a specific revenue, sales, lead, cost-saving, ranking, conversion, or business result.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Syntrize will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from use of our services.

Any additional limitations, exclusions, or caps on liability should be established in the applicable commercial agreement and reviewed under the law governing that agreement.

14. Termination

Either party may terminate a project or subscription according to the applicable agreement.

We may suspend or terminate access when necessary due to non-payment, serious breach of these Terms, security concerns, unlawful use, or other material risks.

15. Governing Law

The governing law and dispute-resolution process should be specified in your final commercial agreement based on the legal entity and jurisdiction through which Syntrize operates.

16. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date.

17. Contact

• Syntrize
• Email: [email protected]
• Website: syntrize.com