Privacy Policy

1. Who We Are

Syntrize is an AI Automation Agency providing AI-powered automation, business process automation, AI agents, chatbot solutions, CRM automation, lead-generation systems, integrations, and related services.

• Company: Syntrize
• Website: syntrize.com
• Email: [email protected]

2. Information We Collect

Depending on how you interact with Syntrize, we may collect:

Information You Provide

• Name
• Email address
• Phone or WhatsApp number
• Company or business name
• Job title or role
• Information submitted through contact forms
• Information provided when booking an Automation Audit
• Project requirements and business-process information
• Billing and transaction information when applicable
• Communications between you and Syntrize

Information Collected Automatically

When you use our website, we may collect technical information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Referring website
• Approximate location derived from technical information
• Website usage information
• Cookie and similar technology identifiers

3. How We Use Personal Information

We may use information to:

• Respond to inquiries and requests
• Schedule and conduct consultations
• Provide our services
• Prepare proposals and quotations
• Build and maintain automation systems
• Communicate about projects and support
• Process payments and invoices
• Improve our website and services
• Monitor performance and security
• Prevent fraud, abuse, and unauthorized access
• Comply with legal and contractual obligations
• Send marketing communications where permitted and, where required, with your consent

We will use personal information only for legitimate, specified purposes and will seek to limit collection to information that is relevant and necessary for those purposes.

4. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we may rely on:

• Your consent
• Performance of a contract or steps taken at your request before entering into a contract
• Compliance with legal obligations
• Our legitimate interests, where those interests are not overridden by your rights and freedoms

Where we rely on consent, you may withdraw it at any time.

5. AI and Automated Processing

Syntrize may use artificial intelligence and automated technologies to provide services, including AI assistants, classification, content processing, lead qualification, document processing, and workflow automation.

AI-generated or automated outputs may be reviewed, corrected, or overridden by humans where appropriate.

We will not make solely automated decisions that produce legal or similarly significant effects on an individual unless permitted by applicable law and appropriate safeguards are in place.

6. Service Providers and Third Parties

We may use trusted third-party providers to help operate our business and services, including providers for:

• Cloud hosting
• AI and machine-learning services
• CRM systems
• Payment processing
• Email and communication
• Analytics
• Scheduling
• Automation platforms
• Database and storage services
• Security and monitoring

These providers may process information on our behalf or, depending on the service, as separate controllers.

We do not sell personal information as a business model.

7. International Data Transfers

Some providers or infrastructure used by Syntrize may process information in countries other than the country where you live.

Where applicable, we will use legally recognized mechanisms and appropriate safeguards for international transfers of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

• Provide services
• Maintain business records
• Resolve disputes
• Enforce agreements
• Meet legal, tax, accounting, and regulatory requirements
• Maintain security and fraud-prevention records

Actual retention periods may vary depending on the type of information and purpose.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet service, transmission method, or storage system can be guaranteed to be completely secure.

More information is available in our Security Policy.

10. Your Privacy Rights

Depending on the applicable law, you may have rights including:

• Accessing your personal information
• Correcting inaccurate information
• Requesting deletion
• Requesting restriction of processing
• Objecting to certain processing
• Requesting data portability
• Withdrawing consent
• Exercising rights concerning certain automated processing
• Filing a complaint with a competent data-protection authority

To exercise a privacy right, contact us at [email protected].

We may need to verify your identity before fulfilling certain requests.

11. Children's Privacy

Our services are intended for businesses and general audiences and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.

We recommend reviewing the privacy policies of those services before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

For privacy questions, requests, or concerns:

• Syntrize
• Email: [email protected]
• Website: syntrize.com